A2Game Terms and Conditions — What You Need to Know Before You Play

1 General Terms & Definitions

These Terms and Conditions ("Terms") apply to the A2Game platform (a2game.my) and all of its services. Below are some key definitions that will be used throughout this document:

• "A2Game" or "Platform" Refers to the a2game.my website and all of its services.
• "Member" or "You" Refers to any individual registered on A2Game.
• "Account" refers to the member's personal A2Game profile.
• "Balance" refers to the balance held in the member's account.
• "Bonus" means any promotional credit issued by A2Game.

A2Game's services are available to users in selected countries, including Bangladesh and Malaysia. Using A2Game from a country where online gaming is strictly prohibited constitutes a violation of these Terms & Conditions.

2 Account Registration & Use

The following requirements must be met to open an account with A2Game:

• You must be at least 18 years of age.
• The name, date of birth, and mobile number provided at registration must be accurate and genuine.
• Each individual may hold only one account. If multiple accounts are found to belong to the same person, all accounts and their balances may be forfeited.
• Keeping your account password confidential is your responsibility. Sharing your password or allowing a third party to access your account is strictly prohibited.
• If you suspect any unauthorised access to your account, contact A2Game support immediately.

A2Game reserves the right to verify the information provided during registration at any time. If any information is found to be false, the account will be closed and any unearned bonuses and related winnings will be forfeited.

3 Deposits, Withdrawals & Payments

The main rules governing deposits and withdrawals on A2Game are outlined below. All payments must be made from a mobile wallet or bank account registered in the member's own name.

Withdrawals are typically processed within 5–15 minutes. However, if KYC has not been completed, your first withdrawal may take up to 24 hours. The following conditions apply to all withdrawals:

• The source of deposits and the destination of withdrawals must be the same (withdrawals must be made to the same bKash number used for the deposit).
• Bonus balance cannot be withdrawn until the wagering requirements for that bonus have been met.
• Multiple withdrawal requests may be submitted in a single day, provided the total amount does not exceed the daily limit.
• A2Game complies with Anti-Money Laundering (AML) regulations — additional verification may be required for suspicious transactions.

A2Game does not charge any transaction fees; however, fees imposed by the payment method itself may apply.

4 Bonuses & Promotions

A2Game offers a variety of bonuses and promotional offers. Each bonus has its own terms, which are clearly stated on the bonus page. General bonus rules are as follows:

• Welcome Bonus Wagering Multiplier 5x — meaning you must wager 5x the bonus amount.
• Minimum Odds for Bonus Bets 1.50 must be — bets placed at lower odds will not count toward wagering requirements.
• The wagering requirement must generally be completed within a set period from the date the bonus was received. 30-Day The wagering requirement must be met within the specified period.
• Multiple bonuses cannot be active at the same time — complete the requirements of your current bonus before activating a new one.
• A2Game uses technology to detect bonus abuse. Any attempt to exploit bonuses through hedging, arbitrage, or group betting will result in forfeiture of the bonus and any associated winnings.

5 Betting Rules & Markets

When placing bets on A2Game, the following rules must be observed:

• Minimum stake per single bet is ৳50 (Sports), with maximum winnings of up to ৳50 lakh.
• A parlay bet may include a maximum of 15 selections.
• Odds in live betting may change — the odds at the time your bet is confirmed are final.
• A2Game reserves the right to void any bet placed on a technical error or incorrectly published odds.
• If a match is cancelled or abandoned, all related bets will be voided and stakes refunded.
• A2Game reserves the right to set maximum limits on any bet amount — particularly in high-stakes situations.

Slots and casino game outcomes are determined by a certified RNG (Random Number Generator). Each result is independent and is not influenced by previous outcomes.

6 KYC & Identity Verification Process

In accordance with international AML/KYC regulations, A2Game verifies the identity of its members. KYC may be required in the following situations:

• On your first withdrawal or when your monthly withdrawals exceed ৳50,000.
• When inconsistencies are found in account information.
• Any suspicious activity.

KYC verification typically requires a scanned copy of a national ID or passport, along with a recent utility bill or bank statement. Verification is completed within 48 hours of document submission.

7 Account Suspension & Closure Policy

A2Game reserves the right to immediately suspend or close any account for the following reasons:

• Operating multiple accounts or placing bets on behalf of another person.
• Evidence of bonus abuse or manipulation.
• Providing false or incomplete identity information.
• Suspicion of money laundering or illegal activity.
• Deliberately exploiting technical errors or bugs to gain an unfair advantage.
• Disrespectful behaviour towards other members or A2Game staff.

If you request self-exclusion, A2Game will suspend your account for the specified period. Any attempt to open a new account during the self-exclusion period will result in that account being closed as well.

8 Responsible Gaming Policy

A2Game believes gaming is for entertainment — it should not be treated as a source of income. We provide the following tools:

• Deposit Limit: Set daily, weekly, or monthly limits on your deposits.
• Session Limit: Set a limit on how long you play in a single session.
• Reality Check: A summary of your session will be shown to you at regular intervals.
• Self-Exclusion: You may close your account for any period from 6 months up to permanently.

To use these tools, email support@a2game.my or reach out via live chat.

9 Limits of Liability

A2Game operates a safe and reliable platform with every effort to ensure quality. However, A2Game does not accept liability for the following:

• Loss of bets due to internet disconnection or device failure.
• Delays or errors caused by third-party payment providers.
• If an account holder's details are accessed by an unauthorised party.
• Interruptions due to unscheduled server maintenance or upgrades.

A2Game reserves the right to void bets accepted at incorrect odds due to a technical error. In such cases, the full stake will be refunded.

10 Dispute Resolution & Contact

If you have a dispute or complaint, please contact A2Game's support team first. If the matter remains unresolved, follow the steps below:

1. Contact us via live chat or email (support@a2game.my) with full details.
2. Support will provide an initial response within 72 hours.
3. Complex cases will be reviewed by senior management — within a maximum of 14 business days.
4. If both parties cannot reach an agreement, the matter may be escalated to the licensing authority.

A2Game is committed to resolving all disputes fairly and impartially. Our support team is available 24/7 to assist you in Bangla.